Last updated: October 22, 2026
The OYD help desk uses a separate Hesk installation and database for OYD support. Ticket text, replies, email addresses, and optional attachments are stored for support staff to work on your request.
Only include information needed to explain the problem. Do not include passwords, full payment card details, government identification numbers, or private information about others unless support specifically asks for it through an appropriate channel.
Authorized staff review the request, may ask follow-up questions, and may use relevant technical records to diagnose the issue. Email notifications can contain ticket details, so use an address you control.
Use the OYD help desk to ask for a copy, correction, or deletion of your support information. Requests are reviewed against operational and legal retention needs. See the Privacy page for more detail.